Poor services: Telecoms firms know fate soon

Telecommunications service providers will know
their fate later this month as far as punishment for
rendering poor quality services is concerned.
Our correspondent learnt from a top source in the
Ministry of Communications Technology that the
industry regulator, Nigerian Communications
Commission, was currently collating statistics on
Key Performance Indicators of the firms, after
which compilation of results would be effected.
The NCC, the source told our correspondent in
confidence, would announce appropriate sanctions
against the errant operators after work would have
been completed on the KPI assessment later this
month.
Explaining the reason why the regulator did not
unleash the sanctions at the beginning of the year
as earlier promised, the source said, “The purpose
for the KPI assessment is to punish errant
operators and if one is going to penalise anybody;
then, there should be no reason to want to rush the
process. It must be carefully done.
“With this approach, the guilty operators will be
punished for the offences they actually committed.
But we can give an assurance to Nigerians that
before the end of January, necessary actions will
be taken against the errant operators.”
Telecoms subscribers had called on the Ministry of
Communications Technology, Consumer Protection
Council and the Nigerian Communications
Commission to punish telecoms operators for
rendering poor quality services in line with their
decision last month.